1.2 INFORMATION THAT WE COLLECT, AND HOW WE USE IT:
UASL collects information from our users when they create their account for this Site, when they request copies of publications or our researches, enquiring about products, seek additional information regarding our services, or register for any other UASL-sponsored services. Some of our Site's registration, enrolment, account setup and other forms may ask users to give us contact information, unique personal identifiers, subject areas of interest and/or demographic information. We may use this data to tailor the visitor's experience at our Site. We sometimes aggregate demographic information, and the types of systems and browsers of users for internal purposes, so that we may better understand the user population of our Site, identify subject areas of interest, and determine whether the Site is designed to work with the computer settings of a majority of our visitors. UASL also may conduct user surveys on the Web, which usually are intended to provide UASL with information on a number of areas, such as user identity (not private information), user viewing habits, whether or not users found what they were searching for, whether the Site content is relevant to user needs, and the like. UASL uses the information gathered from such surveys to improve our web content, navigation, and overall visitor experience.
Any personal information that you provide, such as your name, address, e-mail address, phone number, subject areas of interest, etc., allows UASL to inform you about updates to the service and to notify you about other products and services offered by UASL that may be of interest to you. We shall not sell, share, or rent or otherwise make available any of that information to other parties, except that we may disclose the information to third parties, which are registered with us, who perform services on our behalf in connection with the Site, products and services and have a need to access the information in connection with those services. In addition, UASL may disclose contact information for you in response to inquiries by bonafide rights owners or government authorities anywhere in the world in connection with allegations of infringement of copyright or other proprietary rights arising from information that you have posted on the Site or otherwise provided to UASL. Individuals that subscribe to e-mail newsletters are given the opportunity to opt-out of promotions, news, and information at the time of sign up or anytime after sign-up. Our Site also provides users the opportunity to opt-out of receiving communications from us at the points where we request information. You may also feel free to contact us as indicated below.
1.3 EMAIL ADDRESS:
We may collect the e-mail addresses at the point of subscription, of users who wish to receive e-mail notification of publications and press releases in identified subject areas of interest, and of those who send us e-mail messages and opting for services which we offer online. We will not, however, share any e-mail addresses with any third party or send unsolicited e-mail to any of the addresses we collect, except in very limited circumstances as set forth in this policy (see § 1.6).
1.4 LINKS TO OTHER WEBSITES:
UASL is not responsible for the privacy practices or the content of any non-UASL web sites to which we link from this Site.
1.5 TELEPHONE NUMBER
We may collect the contact numbers such as fixed-line, handheld or any other way of voice communication at the point of subscription, of users who wish to receive notification via text on their handheld devices or want to get contacted by UASL and/or its affiliates with respect to services. We will not, however, share any contact information with any third party or send unsolicited text messages to any of the numbers we collect, except is in very limited circumstances as set forth in this policy (see § 1.6).
1.6 COMPLIANCE WITH LAW:
CONTACT US IN THAT MATTER:
RESOLVING COMPLAINTS IN THAT MATTER:
UNIDOW Advisory Services LLP
Attention: Legal & Compliance
Upper Ground Floor, Tower-2
Assotech Business Cresterra
201301 - Uttar Pradesh
SHOPPING AND REFUND POLICIES
GENERAL POLICIES (NOT APPLICABLE FOR SELECT EU COUNTRIES):
UNIDOW NetShop is an online subscription sale service of UNIDOW & Company, allow our clients to purchase subscription and non-subscription based services in India and select overseas locations. There are several sphere which will be discussed in this policy document for you to ensure you know your claims and rights in case something occurred otherwise than planned. We have covered policies with respect to Nature of Services we are selling online, claims of all included features or supplementary features we made on this website, payment methods, refund policies and other important policies as and when they occur or we experience from our clients. Following sections explain the Payment Terms and Policy, Order Fulfilment, Order Processing, Order Cancellation, Refund Policy.
UNIDOW NetShop is a medium of selling services which are packaged for clients or subscribers by UNIDOW & Company and not rendering any services. All post-sale related support is undertaken by UNIDOW & Company and its affiliate UNIDOW Advisory Services LLP. UNIDOW NetShop is designed to allow our clients to make purchases instantly from our e-commerce website with a lot of payment options. We ensure your purchase details and payment information is confidential and for that matter we are using the industry leading encryption methods to protect the privacy of our clients.
UNIDOW NetShop manages the confirmed orders for final processing and passes on the information for fulfilment to applicable department or team at UNIDOW & Company. The billing team of UNIDOW decides which billing entity should bill the invoice and accordingly it generates the Digitally Signed Tax Invoice. In this overall process, we ensure your invoice is sent to your registered email within two working days. However, in certain rare events, the tax invoice might get delivered after two working days but we ensure it is not delayed by a week from the date of payment. The benefit of applicable consumption taxes or withholding taxes shall be provided to clients before or after making payment.
You can pay for subscriptions through Credit Card, Debit Card on the network of Master Card, Visa and American Express; Internet Banking, UPI, or Payment Wallets. You can generate Proforma Invoice for your Finance Department for making payment through Purchase Order process. Under all circumstances, our payments are due immediately and nevertheless, we provide services only after the payment is realised in our bank account. TDS u.s 94C at 2% is applicable on UI PLUS and UI STANDARD and TDS u.s 94J at 10% is applicable on VMW Analytic Standard and VMW Analytic Premium Database subscription.
Order Cancellation and Refund
Order once placed and confirmed can be cancelled within two hours for orders placed between 9 am and 5 pm on weekdays or anytime during weekends or holidays and after working hours without any penalty. Cancellation of order after two hours or before it is fulfilled are considered on case-to-case basis and will be subject to deductions which will be communicated at the time of cancellation. Refunds against such orders are processed in 7-10 working days directly in the payment mode through which subscription charges were made. Please note, under no circumstances, an order cannot be cancelled once it is fulfilled or completed. NO REFUND SHALL BE PROCESSED FOR FULFILLED/COMPLETED ORDERS. However, subscription can be cancelled anytime during the period to avoid recurring charges being made on the payment method provided by you during the sign-up process.